Customer Service Coordinator French speaking

10 November 2024
Application ends: 18 May 2026
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Job Description

Customer Service Coordinator French Speaking

Rotterdam

Job Description:

This is an excellent opportunity to join a fantastic company, on a growth trajectory with offices in Rotterdam, Paris, Milan and Barcelona.  Our client  is a leading manufacturer and supplier of high-end, innovative products to (predominantly) the fashion industry.

We are looking for a customer orientated multi-tasker who enjoys a challenge!

You will assist the account teams and retail locations to ensure accurate completion of the sales order process. You  will also be the contact for customer enquiries within specified accounts.

Key Responsibilities:

  • Process transactions, including sales orders, returns, and cancellations using internal ERP software
  • Provide exceptional customer service by answering customer inquiries quickly and correctly
  • Create and provide order acknowledgements to customers
  • Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
  • Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
  • Collaborate with the Account Team to monitor and manage inventory
  • Approve and release sales orders for warehouse fulfillment and prepare shipping documents
  • Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
  • Prepare various account-related reports for the Account Manager to review
  • Assist the Account Team with daily functions

What we are looking for:

  • Associate degree in Business or similar field or 4+ years of experience in a related role preferred
  • 1-2 years of experience in high volume, fast-paced customer service role
  • Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
  • Excellent verbal and written communication skills
  • Fluency in English and French is essential.  Proficiency in other languages is a plus.
  • Excellent organizational skills and ability to multitask/prioritize based on urgency
  • Ability to quickly self-train on various programs
  • Knowledge of the metric system, multi-currency transactions, time zones, and geography

 

The client offers:

  • Competitive salary
  • 25 vacation days
  • Disability insurance
  • Pension plan
  • Transport cost reimbursement
  • Corporate events
  • Comprehensive training and development program